April 2015 Newsletter
We were thrilled for Cara to have been nominated for PetPlan Vet of the Year 2015, and then absolutely overjoyed to receive a phone call to announce that she was actually short listed as one of 3 finalists for this prestigious award.
This award is initiated by clients nominating their vet - or nurse/practice/support staff, with approximately 5000 nominations received in the Vet category. These nominations are then peer reviewed, going through various panels of vets and others in the profession until a final three are short listed. The vets are judged on clinical excellence, professionalism, client interactions and going above and beyond the normal for their patients. As such, these awards really are the 'Oscars' of the vet world. The winner was announced at a black tie prize giving dinner in April. Whilst winning would have been absolutely tremendous, Cara is chuffed about even getting short listed - to be runner up is still quite an achievement and a huge accolade. Aiming for all categories next year, and winning the Practice of the Year!
Our other main news is to welcome Emma Hawkings as our new Head Nurse, bringing a wealth of experience to complement the team and assist with the training of our veterinary nurse apprentices. Emma's details and experience are to be found under the 'team' tab on our website. Emma is running regular nurse clinics alongside Cara's clinics, and is available for nutritional/dental/general advice as well as nail clips, anal sac expression, program and cartrophen injections, 2nd vaccinations and microchipping. She is also running puppy classes, consisting of 6 week courses on certain evenings, covering basic training and behaviour.
In other news, we have also had a visit by our local MP, Mr George Hollingbery, who dropped in recently to view the surgery and chat to the staff. He certainly seemed very impressed by our set up, and as a founder of a chain of vet clinics, he is knowledgeable about the industry. The local newspaper also sent a photographer to cover this event - unbeknownst to some of us, who were looking somewhat 'working' :-)
We are getting steadily busier and busier, and will shortly be recruiting another vet to work alongside Cara. Don't worry, you can still see Cara if you want to, and will always be able to stipulate who you wish to see. Continuity of treatment is really important to us, as it is to you, and building up a patient/vet/client relationship is imperative. We are recruiting early in order for us to be extremely fussy about who we take on. They will have to continue with the practice ethos of friendly, professional, quality care with the honesty and integrity that we pride ourselves on - and be clinically excellent, of course.
On a lighter note, Joey, the infamous local cat, appears to be adding regular visits to the practice to his daily routine. After appearing for breakfast, he takes over a room for the morning, being pampurred by all his ladies. Unfortunately he keeps opening food bags and helping himself to whichever new taste he feels like. He has built up quite a statement of account in the last few weeks, which he is paying off by charm :-)
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